Conflict Management

Prevention and Management of Conflict

Course Overview:
Designed to equip staff with the skills necessary to breakaway from an aggressive situation where they have been physically assaulted. It is a practical course requiring active participation from course delegates. The course is presented in an informal manner so that delegates can relax and enjoy the learning experience

Objectives:

To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace. By the end of the course, delegates should be able to:

• Realise that breakaway & self-defence techniques are only used when all other options have failed.
• Have an understanding of criminal law & reasonable force.
• Understand how Health & Safety legislation is there for your benefit.
• Apply the correct & safest way to defend themselves from a variety of wrist & body grabs whilst standing, seated behind a desk, in a bed situation, and whilst in a car for those in the community.
• Know the quickest & safest escape from strangles.
• How to apply an effective stance in order to deal with head butts, punches, kicks, & kneeing to the groin.
• Assess, & use your environment, thus working out the quickest possible escape route, to minimise confrontation.
• Remember to use the minimum amount of force, thus minimising any possible injury to yourself, & the assailant, & to continually remember your responsibility towards therapeutic input at all times.

Programme Outline:

• Introduction to workplace violence
• Dynamic risk assessment
• Self awareness
• Proactive service delivery
• Communication skills
• Signalling non aggression
• Defusing and calming
• High risk conflict
• Post incident support
• Relevant legislation dealing with violence & aggression-criminal law
• Escape from wrist grabs, body grabs, hair & clothing grabs.
• Breakaway from strangulations.
• Dealing with punches, head butts, kicks, & groin attacks
• How to deal with assaults whilst on the floor.
• Use of defensive body positioning & personal space
• Aspects of good communication skills

Who Should Attend?
All employees who work within an environment that places them at risk of assault from members of the public whilst in the course of doing their duty, for example, those who work alone in the community or with high-risk patient/client groups.


Candidate requirements:
There are no specific prior experiences or qualifications required to undertake the training course.

TEACHING METHODS: Power point presentation, exercises, & scenario based learning.
Duration of course: Two Days
Number of delegate’s places: Maximum 16
Trainers: Two

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT’S SPECIFIC NEEDS

Break Away, Self Defence/Safe Escape Training

Course Overview

This is a physically orientated course structured to teach techniques in a relaxed, informal manner. The course is designed in such a way that anyone can take part regardless of age, strength, sex, or disability. The advantages of the training are the simplicity of the techniques taught and the emphasis on technique, not strength.

Objectives

By the end of the course, delegates should be able to:
• Have an understanding of criminal law & reasonable force.
• Understand how Health & Safety legislation is there for your benefit.
• Apply the correct & safest way to defend themselves from a variety of wrist & body grabs whilst standing, seated behind a desk, in a bed situation, and whilst in a car for those in the community.
• Know the quickest & safest escape from strangles.
• How to apply an effective stance in order to deal with head butts, punches, kicks, & kneeing to the groin.
• Assess, & use your environment, thus working out the quickest possible escape route, to minimise confrontation.
• Remember to use the minimum amount of force, thus minimising any possible injury to yourself, & the assailant, & to continually remember your responsibility towards therapeutic input at all times.

Who Should Attend

All employees who work within an environment that places them at risk of assault from members of the public whilst in the course of doing their duty, for example, those who work alone in the community or with high-risk patient/client groups.

Duration of course: One day
Number of delegates places: Maximum 16
Trainers: Two

Sample Programme – Level 2

• Relevant legislation dealing with violence & aggression-criminal law
• Escape from wrist grabs, body grabs, hair & clothing grabs
• Breakaway from strangulations
• Dealing with punches, head butts, kicks, & groin attacks
• How to deal with assaults whilst on the floor
• Use of defensive body positioning & personal space
• Aspects of good communication skills
• A certificate of attendance is issued to all attending the course.

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT’S SPECIFIC NEEDS

Weapon Disarming

Course Overview

An intense 2 day course dealing with a variety of instruments which can be used as weapons. The training covers techniques to use to disarm an assailant with both blunt and sharp weapons

Aims

Two-Day Course on Dealing with WeaponsTo instruct & equip participants in the art of disarming techniques from:

• Strangle holds (including strangle holds by the use of ties, tubes, belts etc.)
• Disarming techniques against a knife / Disarming other weapon attacks such as baseball bats, snooker cues, chairs, bottles etc, (including disarming over desks, from the floor, & attacks from beds.)
• Dealing with close quarter attacks e.g. head butts and groin attacks / Hostage situations.

Objectives

By the end of the training session, participants should be able to:

• Learn to work as a team on two & three person disarming team.
• Discuss the legal implications of the use of reasonable force.
• Learn how to move around objects such as furniture etc safely.
• Understand the different ways of dealing with blunt and sharp weapons.
• Know the correct & safest way to disarm an assailant from strangle holds when ropes, belts, bars etc are used.
• Understand the correct way to safely disarm an assailant using a knife/baseball bat/bottle etc, & to remove the weapon from the assailant so that it no longer poses a threat.
• Learn disarming techniques whilst on the ground.
• Learn the correct & safest way to defend against weapons when seated behind a desk & how to defend against an attack by an assailant in a bed situation.
• How to deal with an armed assailant trying to hi-jack you & your vehicle.
• Learn how to assess, & use your environment, thus working out what may be used to defend and assess the quickest possible escape route, to minimising confrontation.
• Learn disarming against various static uses of weapons (e.g. knife being held at the throat, back etc).
• Learn disarming against various movements of weapons (e.g. thrust to the stomach).
• Learn the correct way of applying a restraint on an armed assailant.

Maximum delegates on course: 16
Instructors on course: 3
A “pass or fail” certificate is issued to all attending the course.

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT’S SPECIFIC NEEDS

Please contact us if you have any questions about our programs and how they can be adapted to your needs or would like to know about other programs that may not be listed here.